Submitting Immigrants & Visitors Insurance Claims

Step 1:

Download the GMS Immigrants & Visitors to Canada Emergency Medical Claim Form. A completed claim form must be submitted within 90 days of the illness or injury.

Step 2:

Do you have a sponsor your claim payment should go to? If yes, complete Section F. Assignment of Benefit on claim form to make sure they receive payment.

Step 3:

Make sure to include the following receipts of payment for:

  • Physician’s bills
  • Hospital bills
  • Prescriptions

Include any medical records you may have been given at the time of treatment. For hospitalization claims, a complete copy of your medical records from the treating facility is required.

This could include a copy of the emergency room report, discharge summary report, or a written letter from your treating physician.

Please keep a copy of all original receipts for your records.

Step 4:

Send in your completed claim form with receipts and supporting documentation.

Submit by email:

Send to Please note, to help with the large number of claims being submitted due to the COVID-19 Pandemic, GMS Travel Assistance is only temporarily accepting claim forms by email. But if you're unable to, please see the mailing address located at the top of the claim form.

Please note, GMS Travel Assistance may be reaching out to you regarding your claim by email if we have your email address on record.