Submitting Trip Cancellation & InterruptionInsurance Claims

Processing your claim may take up to four to six weeks

Your claim is very important to us, please know that we’re working hard to process your claim as quickly as possible. Due to the impact of COVID-19, we’re processing a larger than normal number of claims and it can take up to four to six weeks to review.  Thanks for your patience and understanding during this unusual time.

Before you start, there’s a few things you should know:

  • We’re currently receiving a large number of claims due to the COVID-19 pandemic. To help manage the volume, we’re currently only reviewing Trip Cancellation claims that are within two weeks of your departure date.
  • You need to submit your travel claim through your travel supplier first (i.e. airline, tour company, cruise ship). If you haven’t yet, we ask that you do that first before submitting a claim to us.
  • If your travel supplier has offered a voucher/credit for the total value of your cancelled trip, it’s considered a full refund under your Trip Cancellation Plan. Because a full refund is available in voucher/credit form, there is no cost to be recovered and a claim cannot be made. Disputes over refunds and vouchers/credits should be directed to your travel service provider, transportation carrier, or to the Canadian Transport Agency.
  • In order to expedite the claim process, please ensure to provide as much trip detail as possible and include an itemize list of the trip costs, any refunds and/or credits you have received and the amount you are claiming.

Step 1:

Once you’ve received a cancellation confirmation and refund decision from your travel supplier or credit card company, please download the GMS Trip Cancellation and Interruption Claim Form. A completed claim form must be submitted within 12 months. Make sure to include the following documents:

If your trip was cancelled, please provide proof of the following:

  • Payment - documents that include date of purchase, amounts of deposits, and final payment details
  • Cancellation
  • Cause of cancellation
  • Original booking confirmation with your itinerary
  • Travel supplier’s refund and change fee policy
  • Copy of death certificate (if applicable)
  • Written rental contract for the submitted expense (if applicable)

If your trip was interrupted, please provide proof of the following:

  • Travel dates
  • Payment for all submitted expenses
  • Claim with transportation carrier
  • The police report (if applicable)
  • Include an itemize list of the trip costs, any refunds and/or credits you have received, cost of new flights or changes to existing flights and the amount you are claiming.

Step 2:

Email your completed claim form with receipts and supporting documentation to travelinquiry@gms.ca.

Please note, sending in your claim by email will save you time. But if you’re unable to, please use the mailing address located at the top of the claim form.