GMS Care Network

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The GMS Care Network is our signature support program, included with Personal Health, Replacement Health, and Group Advantage® plans. It offers a secure, virtual network of services designed to support all aspects of your health: physical, mental, and emotional. Whether you need round-the-clock telemedicine with digital prescriptions, mental-health counselling, financial guidance, or other support, the GMS Care Network puts expert help and practical tools at your fingertips, anytime you need them.

Access to Canadian-Licensed Doctors

Connect with licensed general practitioners in Canada by phone, text, or video for quick, convenient care. Whether it’s a minor medical issue, a prescription refill, or a general health question, this telemedicine service is here for you, as you need it.

Here’s how it works:

Speak with Canadian-licensed doctors 24/7/365.
Secure consultations via text, phone, or video.
Receive fast support for medical advice, digital prescriptions, lab requests, and specialist referrals.
Manage your personal health records from each consultation, all in one place.

What additional support can you access?

Mental Health & Wellbeing Support

Individual and couples counselling.

Support for anxiety, depression, work stress, grief, life transitions, and more.

Digital CBT (Cognitive Behavioural Therapy) for mild to moderate anxiety/depression.

Work, Health & Life Services

Financial coaching, legal advice, family conflict, budgeting, and more.
Nutrition advice and health coaching.
Career consulting, professional development, workplace stress support.
Guidance through parenting, eldercare, moving, and other life transitions.

Get started

If you’re a Personal Health or Replacement Health customer, you can access all the benefits of the GMS Care Network. Sign in here or download the app on Apple or Android to get started.

If you are Group Advantage member, ask to your plan admin for more information on how to access to the GMS Care Network.

Get help whenever you need it

Feeling overwhelmed? You’re not alone. If you're in crisis or need immediate support, call 1-833-707-4747 (Canada-wide, 24/7).

Frequently asked questions (FAQs)

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Is the GMS Care Network confidential?: Yes. Protecting your personal information is something we take very seriously at GMS. We choose partners who share this commitment. GMS Care Network is offered through GreenShield Canada. You can find more information about their information and data security here.
How many counselling sessions do I get?: Each person covered under your plan gets up to 25 hours of counselling and coaching. This includes five hours of individual counselling, five hours of couples counseling, and five hours for three different types of coaching: health, life or transition, and career. Plus, you get unlimited 30-minute legal and financial consultations.
I’m not happy with my counsellor. Can I switch?: You sure can. It’s important that you feel comfortable with your provider. If that’s not the case, you can unmatch yourself and try someone else.
If I hit my maximum number of sessions, can I stay on with my counsellor and pay as I go?: Yes, you can. You may also be able to submit your receipts for reimbursement as part of your GMS insurance plan. Contact us to find out your available benefits and provider eligibility.
I already have a counsellor. Can I see them through the GMS Care Network?: Absolutely, if your therapist or counsellor is already a provider or is associated with the GMS Care Network. If not, we’re happy to refer you to someone who is. We can also send you instructions for joining our network that you can share with your therapist or counsellor.