Customer Code of Conduct

Zero-Tolerance Policy: 

GMS is committed to providing a safe and respectful work environment for all our team members. We believe that our team members are entitled to a workplace that is free from abusive behaviours. To accomplish this, we have adopted a zero-tolerance policy regarding any customer behaviours that violate this Customer Code of Conduct. 

Prohibited Behaviours: 

The following is a non-exhaustive list of prohibited behaviours under this Customer Code of Conduct: 

  1. Threats of violence towards team members or GMS property.
  2. Discrimination or harassment based on any prohibited grounds under the Canadian Human Rights Act, including, but not limited to:
    1. race
    2. national or ethnic origin
    3. colour
    4. religion
    5. age
    6. sex
    7. sexual orientation
    8. gender identity or expression
    9. marital status
    10. family status
    11. genetic characteristics
    12. disability
  3. Sexually explicit language or behaviours, including, but not limited to:
    1. inappropriate and/or unwelcome touching
    2. sexual comments
    3. displays of obscene images
  4. Hostile remarks or highly offensive behaviours that could be perceived as intended to humiliate or intimidate. 

Response to Violations: 

GMS team members are here to assist our customers to the best of their ability. Where a team member is unable to adequately address a customer’s concern, they will attempt to provide alternative solutions, but under no circumstances will any GMS team member be expected to endure any abusive behaviours, whether intentional or unintentional. Should a GMS team member be subjected to such behaviours, GMS reserves the right to enact any/all of the following: 

  1. The customer may be asked to leave or the call may be terminated.
  2. The customer may be reported to the authorities.
  3. GMS may follow up with the customer and issue a verbal or written warning.
  4. The customer may be trespassed from one or all GMS locations.
  5. GMS may cancel any or all of the customer’s insurance benefits with GMS.