Customer Code of Conduct
Zero-Tolerance Policy:
GMS is committed to providing a safe and respectful work environment for all our team members. We believe that our team members are entitled to a workplace that is free from abusive behaviours. To accomplish this, we have adopted a zero-tolerance policy regarding any customer behaviours that violate this Customer Code of Conduct.
Prohibited Behaviours:
The following is a non-exhaustive list of prohibited behaviours under this Customer Code of Conduct:
- Threats of violence towards team members or GMS property.
- Discrimination or harassment based on any prohibited grounds under the Canadian Human Rights Act, including, but not limited to:
- race
- national or ethnic origin
- colour
- religion
- age
- sex
- sexual orientation
- gender identity or expression
- marital status
- family status
- genetic characteristics
- disability
- Sexually explicit language or behaviours, including, but not limited to:
- inappropriate and/or unwelcome touching
- sexual comments
- displays of obscene images
- Hostile remarks or highly offensive behaviours that could be perceived as intended to humiliate or intimidate.
Response to Violations:
GMS team members are here to assist our customers to the best of their ability. Where a team member is unable to adequately address a customer’s concern, they will attempt to provide alternative solutions, but under no circumstances will any GMS team member be expected to endure any abusive behaviours, whether intentional or unintentional. Should a GMS team member be subjected to such behaviours, GMS reserves the right to enact any/all of the following:
- The customer may be asked to leave or the call may be terminated.
- The customer may be reported to the authorities.
- GMS may follow up with the customer and issue a verbal or written warning.
- The customer may be trespassed from one or all GMS locations.
- GMS may cancel any or all of the customer’s insurance benefits with GMS.