Our Trip Cancellation Plans offer coverage for costs that can’t be recovered when a trip is cancelled - for example a non-refundable deposit. If your supplier has offered a voucher/credit for the total value of your cancelled trip, it’s considered a full refund under your Trip Cancellation Plan. With a full refund available in voucher/credit form, there is no cost to be recovered, and a claim cannot be made.
With that said, you may be eligible for a premium refund. Please call us at 1.800.667.3699 for more information.
Any disputes over refunds and vouchers/credits should be directed to your travel provider, transportation carrier, or the Canadian Transportation Agency