Frequently Asked Questions aboutImmigrants & Visitors Insurance

Normally this plan can cover trips outside of Canada for up to 30 days. But, there’s currently a world-wide “avoid all non-essential” travel advisory from the Government of Canada. So there is no coverage for trips outside of Canada at the moment. 

Absolutely! Our plan can cover you until your provincial health coverage kicks in.

No. Our Immigrants & Visitors to Canada plans only cover unexpected emergency medical treatment.

Yes, in most cases we will provide a full or partial refund. You will need to ask for a refund by contacting our Customer Care Team at 1.800.667.3699 or

No longer coming to Canada? We will provide a full refund if no travel has taken place. Just make sure you contact us before the effective date shown on your confirmation document.

Becoming a Canadian? Congratulations! We’ll calculate your refund from the date your government health plan begins.

Returning home early? As long as you haven't made a claim, we’ll calculate your refund from the date you leave Canada. Please include proof of departure (ex. travel itinerary) when you ask for your refund.

Visa application denied? Please attach a copy of the visa decline letter when you ask for a refund. We’ll calculate your refund from the date we hear from you, and an administration fee will be deducted from the refund.

It all depends on how the plan was paid for.

  • Credit card? It will be credited back to the card on file.  
  • Cash or cheque? We’ll send you a cheque, unless you’ve designated someone else to receive your refund.
  • If your policy is older than 18 months any eligible refunds will be issued by cheque.

We don’t cover expenses related to pregnancy, an abortion, miscarriage, childbirth or complications of any of these conditions.

Yes. The person covered under the plan must be under the age of 80 on the effective date of the plan.

Claim payments will go directly to you unless you’re under 18, then they will go to who is listed as a guardian on the application.

You bet. You'll just need to complete Section F. on our Immigrants & Visitors to Canada Claim Form. And if your claim form has already been submitted, please fill out our Assignment of Payment Form.