LifeWorks

Helping you live well with Lifeworks

We’ve been in the business of protecting Canadians with health insurance for 70 plus years. Over that time, we’ve evolved our coverage to meet the changing needs of our customers. Today, more than ever, it’s important to take care of our total wellbeing. Making proactive health and lifestyle choices is vital when it comes to living well. That’s why we’re proud to offer LifeWorks as part of all our Personal and Replacement Health Coverage Plans.

What is LifeWorks?

LifeWorks is an award-winning total wellness program that people love to use. It includes assistance and wellness components geared to help you improve your mental, physical, financial and social wellbeing. Each component includes a wealth of resources and tools so you can be your best and most productive self.

LifeWorks is there whenever you need it. Through the app, by phone, or on your desktop.


LifeWorks is a leading provider of world-class solutions for mental, physical, social, and financial wellbeing. With over 50 years of experience, LifeWorks brings a wealth of experience to the table to help you truly live well.

How it can help you

Assistance

Mental health is a major part of living well. LifeWorks gives you 24/7 phone access to confidential consultations and referrals to mental health professionals. You can also connect with expert advisors such as financial and legal professionals.

Assistance can help a wide range of personal and family challenges including:

  • Marital or family relationship concerns
  • Financial or legal challenges
  • Work-related stress
  • Career counselling
  • Alcohol or drug use
  • Coping with a loss
Wellness

LifeWorks Total Wellbeing will inspire you to take a proactive approach to making positive health and lifestyle changes with:

  • Assessments to better understand your mental, physical, social and financial wellbeing
  • Challenges to build better habits for nutrition, weight management, financial wellbeing, etc.
  • Tools and personalized recommendations to keep you on track
  • One on one coaching over the phone for stress, weight management, smoking cessation, pre-diabetes, sleep problems, etc.

Not to mention, access to a wealth of online resources to support your wellbeing, including articles, podcasts, infographics, toolkits, discounts on everyday purchases and cashback offers from over 1,200 major brands.

Assistance

Putting mental wellbeing first 

We understand that personal issues come up, often at times out of your control. This is why LifeWorks offers 24/7 around-the-clock access to consultations with expert advisors for coping strategies, referrals to counselling, and connections to community agencies.

If you’re looking for guidance on relationships, managing stress and anxiety, coping with change or loss, finances, retirement or the like, LifeWorks gets you the help you need, when you need it.

These secure and confidential counselling sessions can be done by video, chat, or phone. You can also receive face-to-face, in-person counselling from a LifeWorks-affiliated professional if need be.

Wellness

Looking for a proactive approach to wellness? LifeWorks has you covered.

Get motivated, energized and inspired to be healthy and happy with access to wellness articles and resources, fitness challenges and a seamless integration with wearable technology.

Take advantage of the health assessment tool to fully understand your current state of health across key risk areas such as general health, physical activity and emotional stress. Learn about positive lifestyle changes with data-driven, personalized recommendations, tips and resources – all based on your assessment results.

Not to mention, health coaching to keep you motivated and healthy - find support to quit smoking, reduce stress, manage weight and improve sleep.

News Feed

Stay engaged from anywhere with LifeWorks personalized news feed.

Stay connected with a personalized News Feed filled with short wellbeing content that matches your interests.

Articles, videos and podcasts on Body, Mind, Personal Finances, Relationships and Work from the world’s leading experts. All designed to help you proactively maintain your total wellbeing.

Through the mobile app, you can easily setup push notifications to your mobile device as reminders of continued participation and accountability!

Perks & Savings

Save money on daily essentials and key life events!

Improve your financial wellbeing with savings on everyday purchases as well as important life events like getting married, vacations, or purchasing a home or car.

You can enjoy thousands of gift cards, in-store and online discounts as well as cashback offers paid directly to you.

Check out these Perks & Savings examples available to you with LifeWorks:

  • In-store coupon codes
  • Gift card discounts up to 12%
  • 30-day FREE pet insurance
  • Restaurant discounts
  • Gym & fitness discounts
  • Movie ticket discounts
  • And so much more!

Get LifeWorks as part of all Personal and Replacement Health Plans!

Personal Health Plans

Replacement Health Plans

Frequently Asked Questions

LifeWorks can help find support and resources to answer questions related to work, life, health, family, or money. People can contact LifeWorks for any issue, challenge, or concern. Advisors and immediate support counsellors are available by phone 24/7.

Yes. LifeWorks takes the utmost care to protect the identity of anyone who uses the platform. The only exceptions to confidentiality include those governed by law, i.e., they’re required to release documents under court subpoena, and have a duty to intervene and report if an advisor or counsellor deems an individual to be at imminent risk of harm to self or others.

The LifeWorks counselling model is short-term and solution-focused, which means that their clinical team will recommend an appropriate counselling plan for the participant on an individual basis, with the goal of helping them address their specific situation. They can access counselling for each challenge or issue that they’re experiencing. In the event that the concern is ongoing in nature, the LifeWorks counsellor will discuss the appropriateness of a referral to a community resource outside the program, and will work with the participant to access this long-term support.

They are highly qualified, and are carefully screened by LifeWorks affiliates to verify their credentials and level of experience. Many of the counsellors have PhDs and MDs; minimally, they’re required to have a Master’s degree in Psychology, Social Work, Educational Counselling, or other related human services field.

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LifeWorks Documents

LifeWorks Overview