How do I make a claim?

 

Our new online Claim Submission Form is a quick and easy way to send us your claim—plus it is available 24/7. Please note you will need to send scans of your receipts when using the online form. To ensure your claim is processed quickly and accurately please:

  • check-off the Declaration statement;
  • use the Attachments section to include your scanned receipts with your claim submission; and
  • click the “Submit Claim” button.
 

When sending us health and dental claims through the mail, simply complete a GMS Health Benefits Claim Form and attach the original receipts for the product or service you are claiming. Our Health Benefits Claim Form Guide offers some helpful tips to complete the form. Completed forms and receipts can be mailed to:

  • Group Medical Services
  • Claims Department
  • 2055 Albert Street
  • PO Box 1949
  • Regina, SK S4P 0E3

Please Note:

  • GMS does not return receipts, so be sure to retain copies of your receipts if you require them to co-ordinate claims with other carriers or for income tax purposes.
  • Claims must be submitted within 12 months from the date of service in order to be eligible for reimbursement.
  • If your individual or group health and dental policy terminates, you must submit claims to GMS within 30 days following the date of termination of the policy.
 

In the event of a travel medical emergency, please contact the GMS Assistance Centre provided by Global Allianz Assistance prior to seeking treatment or no later than 24 hours after receiving treatment or being admitted to hospital. Our 24-hour travel assistance is available to help you obtain medical treatment, verify coverage, coordinate medical care and transportation, and provide foreign language support.

GMS Assistance Centre

  • toll-free: 1.800.459.6604 (within Canada & the U.S.A.)
  • collect: 905.762.5196 (from all other locations)

Once you have contacted the GMS Assistance Centre and eligibility is determined, we will arrange for all bills to be sent directly to GMS. In addition, you will be sent a Travel Emergency Claim form which you must complete in order for GMS to pay emergency travel benefits. Any approved payments will be sent directly to the facilities and/or health providers. Please ensure you include the original receipts or proof of payment for any other costs you may have incurred, prescription receipts and the following patient information:

  • a photocopy of the sick/injured person's provincial health card; and
  • documentation confirming departure and return date (ex. airline tickets, gas receipts, etc.).

Please sign and date the completed form and return the package to:

  • Global Allianz Assistance
  • 250 Yonge Street, Suite 2100
  • Toronto, ON
  • M5B 2L7

Please Note:

  • If you did not contact the GMS Assistance Centre at the time of incident you may still submit a travel claim. Please complete the GMS Travel Emergency Medical Claim form, attach the documents requested in the instructions section of the form as well as the original itemized bills and return to:
  • Group Medical Services
  • Travel Insurance Department
  • 2055 Albert Street
  • PO Box 1949
  • Regina, SK S4P 0E3
  • GMS does not return receipts, so be sure to make copies of all submitted correspondence for your records.
  • We request that you do not pay any medical fees directly to health providers unless you have been advised to do so by GMS.
 

You, or someone on your behalf, must contact GMS prior to medical treatment whenever possible. Failure to contact GMS within twenty-four (24) hours of receiving medical treatment or admission to hospital will limit benefits otherwise payable to 70% of eligible charges to a maximum of the sum insured.

A completed claim form must be submitted within ninety (90) days of the illness or injury

In order to pay a claim, GMS will require the following documentation:

  • original itemized receipts for all bills and invoices;
  • proof of payment by your or any other benefit plan;
  • medical records, including a completed diagnosis by the attending physician;
  • for dental claims, proof of the accident;
  • proof of the travel dates including your departure date from your country of origin and visa documentation where applicable;
  • your historical records, if requested by GMS.
  • All documents for payment of eligible expenses must be received by GMS within thirty (30) days of your return home and no more than twelve (12) months from the date the last eligible expense was incurred.
  • You shall afford to GMS the opportunity to examine you when and as often as it reasonably requires while the claim hereunder is pending.
  • In the case of death, GMS may require an autopsy subject to any law of the applicable jurisdiction relating to autopsies.
  • The file handling fee associated with the administration and consultation with GMS’ assistance firm which necessitate the need to set up a case file will be considered a reported claim, regardless of whether payment is made by GMS for any emergency medical expenses.
Please complete the GMS Immigrants and Visitors to Canada Emergency Medical Claim Form , attach the documents requested in the instructions section of the form as well as the original itemized bills and return to:
  • Global Allianz Assistance
  • Claims Department
  • 250 Yonge Street, Suite 2100
  • Toronto, ON
  • M5B 2L7
  • GMS does not return receipts, so be sure to make copies of all submitted correspondence for your records.
  • We request that you do not pay any medical fees directly to health providers unless you have been advised to do so by GMS.
 

You, or someone on your behalf, must contact GMS prior to treatment whenever possible. Failure to contact GMS within twenty-four (24) hours of receiving medical treatment or admission to hospital will limit benefits otherwise payable, to 70% of eligible charges to a maximum of $50,000.

A completed claim form must be submitted within ninety (90) days of the illness or injury.

In order to pay a claim, GMS will require the following documentation:

You shall afford to GMS the opportunity to examine you when and as often as it reasonably requires while the claim hereunder is pending.

In the case of death, GMS may require an autopsy subject to any law of the applicable jurisdiction relating to autopsies.

  • Original itemized receipts for all bills and invoices;
  • Proof of payment by your or any other benefit plan;
  • Medical records included completed diagnosis by the attending physician;
  • For dental claims, proof of the accident;
  • Proof of the travel dates including your departure date and return date;
  • Your historical records, if requested by GMS.
  • All documents for payment of eligible expenses must be received by GMS within thirty (30) days of your return home and no more than twelve (12) months from the date the last eligible expense was incurred.
Please complete the GMS Travel Emergency Medical Claim form, attach the documents requested in the instructions section of the form as well as the original itemized bills and return to:
  • Group Medical Services
  • Travel Insurance Department
  • 2055 Albert Street
  • PO Box 1949
  • Regina, SK S4P 0E3
  • GMS does not return receipts, so be sure to make copies of all submitted correspondence for your records.
  • We request that you do not pay any medical fees directly to health providers unless you have been advised to do so by GMS.